LEGAL

Privacy Policy.

Last updated: April 15, 2026

Paysall LLC ("Paysall," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment infrastructure software and related services (collectively, the "Services"). Our Services are intended for use by business customers ("Customers") and their authorized users. This policy applies to the information we process in connection with providing these Services.

1. Information We Collect.

We collect information to provide and improve our Services. The types of information we collect depend on how you interact with us.

Account Information

When you register for a Paysall account as a Customer, we collect information such as your name, work email address, phone number, company name, and your role within the company. We also collect information about your company to perform necessary due diligence.

Payment Processing Data

When our Customers use our Services to process payments, we handle transaction data. This includes tokenized payment method information (we never store raw Primary Account Numbers or PANs), transaction amounts, timestamps, and associated metadata. We also process information about your customers necessary to perform the transaction.

Usage Data

We automatically collect information when you use our Services, including IP addresses, browser type, device information, operating system, access times, pages viewed, and actions taken within our platform. We use logs and cookies to gather this data.

Communications

If you contact us for support or other inquiries, we collect information related to your communication, such as your contact details and the content of your messages, emails, or support tickets.

2. How We Use Information.

We use the information we collect for the following purposes:

To provide, operate, and maintain our Services.
To process transactions and prevent transactional fraud.
To authenticate users, manage accounts, and send technical notices, updates, and security alerts.
To improve, personalize, and expand our Services and develop new products and features.
To communicate with you, including responding to your comments, questions, and requests, and providing customer service and support.
To comply with legal obligations, including tax, anti-money laundering, and other regulatory requirements.
For security purposes, including monitoring for and preventing fraudulent or unauthorized activity.

3. Cookies and Similar Technologies.

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We use essential cookies for security and authentication, analytics cookies to understand how our Services are used, and preference cookies to remember your settings.

5. International Data Transfers.

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. For transfers of data from the European Union, the UK, and Switzerland, we rely on appropriate safeguards, such as the Standard Contractual Clauses (SCCs), to ensure your data is protected.

6. Data Retention.

We retain your personal information for as long as necessary to provide our Services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. For financial and transaction records, this typically means a retention period of at least seven years to comply with tax and accounting laws.

7. Security.

The security of your data is a top priority. We implement administrative, technical, and physical security measures to protect your information. These measures include being a PCI DSS Level 1 certified service provider, maintaining SOC 2 Type II and ISO 27001 certifications, using encryption for data at rest and in transit, and enforcing least-privilege access controls across our systems.

8. Your Rights.

Depending on your location and subject to applicable law (such as GDPR, CCPA, and CPRA), you may have rights regarding your personal information, including the right to access, correct, delete, or port your data, as well as the right to object to or restrict certain processing. To exercise these rights, please contact us at the details below.

9. Children's Privacy.

Our Services are not directed to anyone under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Changes to this Policy.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us.

If you have any questions about this Privacy Policy, please contact us:

By email: privacy@paysall.co
By mail: Paysall LLC, 1009 Pampas Way, Hampton, GA 30228-6057, United States

Paysall is a software service. Paysall LLC does not provide banking, deposit, or investment services.